Refund policy

ZONEX PHARMA manages the returns and the refunds. Please note the most frequent questions about them and the related conditions.

How do I make a return?

Within 10 days  after receiving the order, if you are dissatisfied with it and you want to return any item, please DO NOT OPEN IT and contact our zonex pharma Care Team by email zonexmarketing4@gmail.com or Whats App at +92 312-9414019  to begin the process, stating:

1.      The order number.

2.       The item’s name you wish to return.

3.       The reason for return  

 Our Customer Care Team will review your case and send you all the instructions. The procedure is very simple. For returns by standard shipping, please provide us the tracking number of your return to guarantee that it´s cleared as a return and no taxes are applied.

 Once it arrives at our facilities, the item(s) will be refunded a maximum of 7 working days. •

 Returnable Items

 – Products unopened, unused, and sealed in their original packaging, including the protective cellophane or labels (if any);                                                                                                                                              – Faulty items damaged/broken during transportation;

• Non-returnable items

 – Products purchased in promotion for nearing expiry date;                                             – Open, used products;                                                                                                         – Any issue with the products detected after the 10 days of being delivered has passed.

 

You can select from below options for returning your product/s.

Option 1

You can directly return your product/s directly to zonex pharma -121 sunder industrial Estate LHR, once we receive your products at zonex pharma we will return your amount to your Bank Account / Easy Paisa / Jazz Cash.

Option 2

 Our partner courier will pick it up from your delivery address. Once we receive your products at Zonex Pharma, We will deduct Rs 200 from your order amount and return the rest to your Bank Account / Easy Paisa / Jazz Cash.

 

 

Complaints

 At ZONEX PHARMA PVT LTD we have a Customer Care team ready to help you with any difficulties or complaints. Please read carefully all the following notes and after, please contact us at zonexmarketing4@gmail.com

 

We stand by the quality of our products 100%.