Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at cs@zonexpharma.com. Please note that returns will need to be sent to the following address: 121-Sundar Industrial Estate, Raiwind Road, Lahore.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at cs@zonexpharma.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cs@zonexpharma.com.
ZONEX PHARMA manages the returns and the refunds. Please note the most frequent questions about them and the related conditions.
How do I make a return?
Within 10 days after receiving the order, if you are dissatisfied with it and you want to return any item, please DO NOT OPEN IT and contact our zonex pharma Care Team by email cs@zonexpharma.com or Whats App at +92 312-9414019 to begin the process, stating:
1. The order number.
2. The item’s name you wish to return.
3. The reason for return
Our Customer Care Team will review your case and send you all the instructions. The procedure is very simple. For returns by standard shipping, please provide us the tracking number of your return to guarantee that it´s cleared as a return and no taxes are applied.
Once it arrives at our facilities, the item(s) will be refunded a maximum of 7 working days. •
Returnable Items
– Products unopened, unused, and sealed in their original packaging, including the protective cellophane or labels (if any); – Faulty items damaged/broken during transportation;
• Non-returnable items
– Products purchased in promotion for nearing expiry date; – Open, used products; – Any issue with the products detected after the 10 days of being delivered has passed.
You can select from below options for returning your product/s.
Option 1
You can directly return your product/s directly to zonex pharma -121 sunder industrial Estate LHR, once we receive your products at zonex pharma we will return your amount to your Bank Account / Easy Paisa / Jazz Cash.
Option 2
Our partner courier will pick it up from your delivery address. Once we receive your products at Zonex Pharma, We will deduct Rs 200 from your order amount and return the rest to your Bank Account / Easy Paisa / Jazz Cash.
Complaints
At ZONEX PHARMA PVT LTD we have a Customer Care team ready to help you with any difficulties or complaints. Please read carefully all the following notes and after, please contact us at cs@zonexpharma.com
We stand by the quality of our products 100%.